Critical Role of Security as a Differentiator: Effective email security is a major competitive advantage for insurance providers, as customers rely on these organizations during critical moments (Source: Abnormal Security).
Breaking Barriers: How Abnormal Revolutionized Email Security for a Fortune 500 Insurance Leader
See how Abnormal's AI helped a Fortune 500 insurance provider detect 27,847 threats missed by Proofpoint and save 6,600+ hours in employee productivity.
Industry Context
High Susceptibility to Email Threats: Insurance companies face a wide range of risks, from basic phishing to sophisticated business email compromise (BEC), due to the sensitive nature of the data they handle (Source: Abnormal Security).
Sensitive Client Data: Insurers manage critical information, including financial profiles and patient records, which are attractive targets for cyber attackers (Source: Abnormal Security).
Customer Challenge
Ineffective Detection: Proofpoint Secure Email Gateway failed to block 27,847 advanced threats in just three months, including 17,409 credential phishing emails, 173 BEC attempts, and 28 account takeover cases—leaving the organization exposed to significant risk.
Productivity Drain: Employees were overwhelmed by 14.3 million graymail messages quarterly, clogging inboxes and slowing down essential workflows.
SOC Bottlenecks: With 25,817 emails reported for review per quarter, manual investigations consumed 2,151 SOC hours per month, creating operational inefficiencies.
Why Abnormal?
Unparalleled Threat Detection: Abnormal’s advanced AI identified every malicious email that Proofpoint missed, leveraging behavioral analytics to stop attacks at scale.
Inbox Efficiency: By automatically filtering graymail, Abnormal saved employees 6,653 hours per month, enabling them to focus on business-critical tasks.
SOC Empowerment: Automated threat remediation reduced SOC workloads by 1,721 hours per month, the equivalent of adding 10.5 full-time employees without increasing headcount.
Business Impact
Stronger Protection: With Abnormal’s intervention, this organization avoided over $4,260,000 in potential annual losses, based on undetected threats and industry-specific compromise rates.
Enhanced Productivity: Employees regained more than 6,600 hours monthly, improving focus and operational output.
Optimized Security Operations: SOC teams transitioned from reactive to proactive, focusing on high-priority threats and strategic initiatives.