Insurers Are Prime Phishing Targets: With 82% of insurers reportedly ill-prepared for phishing attacks, the high volume of sensitive data they handle—such as financial records, personal information, and health data—makes them frequent targets for phishing and business email compromise (Source: Abnormal Security).
Proofpoint Fell Short: Why a Fortune 500 Insurer Chose Abnormal for Superior Threat Detection
"Abnormal analyzes the content of the email using many signals, including urgency, unusual sending patterns or behaviors, and other components not easily detected by humans. Abnormal was added as an additional layer of protection for its behavioral AI and ML approach and how it helps prevent attacks intended to exploit human vulnerability."
Industry Context
Third-Party Risks Amplify Threats: Every claim involves multiple parties, and compromised vendors or brokers can exploit this complexity, introducing fraudulent invoices or emails into a process that handles hundreds of interactions daily (Source: Abnormal Security).
Reputation Hinges on Security: Insurance providers must uphold their promise to “be there when the worst happens,” making trust and strong email security critical for protecting sensitive client data and maintaining a competitive edge (Source: Abnormal Security).
Customer Challenge
Missed Attacks: Proofpoint Secure Email Gateway (SEG) failed to block 6,454 malicious messages in three months, including 4,791 phishing attacks, 42 business email compromise attacks and 18 account takeovers.
Inbox Overload: Employees faced over 13.3 million graymail messages in one quarter, causing clutter and lost productivity.
SOC Strain: The SOC team spent up to 426 hours per month manually reviewing 5,117 user-reported emails due to gaps in automation.
Why Abnormal?
Advanced Detection: Abnormal’s AI identified thousands of missed phishing attempts and business email compromise threats, significantly reducing risk.
Inbox Efficiency: AI-driven graymail filtering decluttered inboxes, learning user preferences and saving employees over 6,000 hours per month.
SOC Optimization: The AI Security Mailbox automated user-reported email processing, saving 341 SOC hours monthly—equivalent to the capacity of two full-time analysts.
Business Impact
Heightened Security: Abnormal’s detection of missed threats potentially saved the company over $650,000 annually by preventing compromise-related losses.
Boosted Productivity: Employees regained up to 6,193 hours per month thanks to streamlined inbox management.
Efficient SOC: Freed SOC resources allowed the team to prioritize strategic tasks, improving overall operational efficiency.
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