Information that we collect from or about you includes information you provide, information we collect automatically, and information we receive from other sources.
When you contact us by e-mail or through a contact form on the Sites, we may collect information, such as your name, email address, phone number, postal address, job title, and company name. We may also collect other information that you provide such as your interactions with us, for example, if you request information about our Service, interact with our employees, complete a survey, provide feedback or post comments, register for an event, or take part in marketing activities. We may keep a record of your communications with us, such as video conference and call recordings, meeting transcripts, voicemail, and other information you share during such communications.
If a credit card is the method of payment chosen by you, credit card information will be provided to our third party service providers, including for payment and billing purposes, instead of us.
We collect the following information automatically through our Corporate Operations:
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Access status / HTTP status code
- Each transmitted amount of data
- The website from which the request comes
- Browser type
- Operating system and its interface
- Language and version of the browser software
- Information about your computer or device
- Information about your activities within the Sites or Corporate Operations
- City-level geolocation information (in anonymous form)
- Other statistical information relating to your use of the Sites and Corporate Operations
In addition to the information listed above, we use standard automated data collection tools like cookies (or online identifiers) to collect information about how people use our Sites. When visiting the Sites, you have the option of disabling certain types of cookies through the Osano Cookie Consent pop-up.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They provide a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the website you are visiting (known as “first party cookies”), or by third parties, for such purposes as serving content or providing advertising or analytics services on the website (“third party cookies”).
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
We use cookies primarily to determine how visitors engage with the Sites (e.g., the page you view, the links you click, how frequently you access the Sites, the number of visits over time, etc.). For example, we may place a pixel in our email that notifies us when you click on a link in the email. We use these technologies to improve our communications.
We may also use the information we collect automatically (for example, IP address, and unique device identifiers) to identify the same unique person across our Corporate Operations to provide a more seamless and personalized experience to you.
We may obtain information about you from third party sources, including resellers, distributors, business partners, event sponsors, security and fraud detection services, social media platforms, and publicly available sources. We encourage you to read the terms of use and privacy notices of such third party services before sharing your information with them to understand how your information may be collected and used. Examples of information that we receive from third parties include marketing and sales information (such as name, email address, phone number, postal address, job title, company name, and similar contact information), training information (such as courses taken, certificates, etc.), and purchase, support, and other information about your interactions with our Sites, Corporate Operations, and Service. We may combine such information you provide to third parties with the information we receive from other sources.
We use your personal information to provide, maintain, improve, and update our Sites for our Corporate Operations. Our purposes for the collection of your personal information include:
- To provide, maintain, deliver, and update our Corporate Operations;
- To send you notifications about the Service, including technical notices, updates, security alerts, administrative messages, and invoices;
- For billing, payment, or account management;
- To measure your use and improve Corporate Operations, and to develop new products and services;
- To personalize your experience when using our Sites;
- To generate and analyze statistical information about how our Sites are used in the aggregate;
- To respond to your questions, comments, and requests, including to keep in contact with you regarding the products and services you use;
- To provide you with customer service and support;
- To respond to your responsible disclosure reports;
- For sales phone calls for training and coaching purposes, quality assurance, and administration (in accordance with applicable laws), including to analyze sales calls using analytics tools to gain better insights into our interactions with customers;
- To tailor and send you newsletters, emails, and other content to promote our Service (you can always unsubscribe from our marketing emails by following the instructions in the email) and to allow third party partners (like our event sponsors) to send you marketing communications about their services, in accordance with your preferences;
- For advertising purposes; for example, to display and measure advertising on third-party websites;
- To contact you to conduct surveys and for market research purposes;
- To register and provide you with training and certification programs;
- To investigate security issues, prevent fraud, or combat the illegal, prohibited, or unauthorized uses of our Service;
- To send you notifications about the Service, including technical notices, updates, security alerts, administrative messages, and invoices;
- For other legitimate interests or lawful business purposes, for example, customer surveys, collecting feedback, and conducting audits;
- To comply with our obligations under applicable law, legal process, or government regulation; and
- For other purposes, where you have given consent.
We may share your personal information with third parties as follows:
- With our affiliates and subsidiaries for the purposes described in this Privacy Notice;
- In connection with a merger, sale, financing, or reorganization of all or part of our business;
- With our service providers who assist us in providing the Service, such as billing, payment card processing, customer support, sales and marketing, and data analysis, subject to confidentiality obligations and the requirement that those service providers do not sell your personal information;
- With our service providers who assist us with detecting and preventing fraud, security threats, or other prohibited, illegal or malicious behavior;
- With business partners, such as resellers, distributors, and/or referral partners, who are involved in providing content, products, or services to our prospects or customers;
- With event partners who are working with us to organize or sponsor an event to which you have registered, to enable them to contact you about the event or their services;
- With marketing partners, such as advertising providers that tailor online ads to your interests based on information they collect about your online activity (known as interest-based advertising);
- Where it has been de-identified;
- When you instruct us to do so;
- Where you have consented to the sharing of your information with third parties;
- When necessary to protect the personal safety, property, or other rights of the public, Abnormal, or our customers;
- When required to protect and defend the rights or property of Abnormal or our customers, including the security of our Sites, products, and services (including the Service); or
- When authorized by law or where necessary to comply with a legal process.