Abnormal AI
Subprocessor Page
Last Modified: September 23, 2025
Abnormal AI uses certain service providers (as well as Abnormal affiliates) that may act as subprocessors when we provide our solutions to you. A subprocessor is a third party (or an affiliate) that we use to process personal data on behalf of our customers, who are the controllers of that personal data.
Abnormal performs thorough due diligence on all subprocessors, and all subprocessors are required to satisfy at least equivalent data protection and information security obligations as those provided to you by Abnormal, so your data is always protected.
This page describes the subprocessors Abnormal engages in.
1. Core Subprocessors
Abnormal uses the following subprocessors to support its core offering (Inbound Email Security).
Subprocessor
Purpose
Location1
Amazon Web Services, Inc.
Hosting and provision of the Abnormal Service
United States
E.U. (Ireland)
Microsoft Corporation (Azure)2
Hosting for the Abnormal Service
E.U. (Ireland)
Databricks, Inc.
Analytics Infrastructure Provider
United States
E.U. (Ireland)
Microsoft Corporation (Azure) OpenAI
Artificial intelligence-enabled functionality
United States
E.U (France, Sweden)
- The applicable location is determined according to the Customer’s chosen selection upon implementation, or as otherwise agreed with Abnormal.
- This only applies to certain existing customers implemented in Azure Ireland as part of their original selection during implementation.
2. Product Subprocessors
In addition to the subprocessors listed above, the following subprocessors are used for specific Abnormal add-on products and features, as outlined below.
Subprocessor
Purpose
Location1
Twilio Inc. (SendGrid)
Email functionality for AI Security Mailbox
United States
Microsoft Corporation (Azure) OpenAI
AI Security Mailbox, AI Phishing Coach, Account Take Over Service Case Summaries
United States
E.U (France, Sweden)
- The applicable location is determined according to the Customer’s chosen selection upon implementation, or as otherwise agreed with Abnormal.
3. Customer Support-Specific Subprocessors
Abnormal uses the following subprocessors to provide support services to customers.
Subprocessor
Purpose
Location
Atlassian Corporation Plc
Troubleshoot Ticketing System and Bug Fixes
United States
Gainsight, Inc.
Customer Success and Product Experience
United States
Salesforce, Inc.
Customer Relationship Management Tool and Customer Support
United States
4. Abnormal Security Affiliates
The entities listed below may be engaged by Abnormal as subprocessors to provide support for our products.
Affiliate Name
Purpose
Location
Abnormal Security Australia Pty Ltd.
To provide customer support to deliver the Service to Customers.
Australia
Abnormal Security Canada LTD.
To provide customer support to deliver the Service to Customers.
Canada
Abnormal Security SGP PTY.LTD
To provide customer support to deliver the Service to Customers.
Singapore
Abnormal Security UK Ltd.
To provide customer support to deliver the Service to Customers.
United Kingdom
Abnormal Security India Private Ltd.
To provide customer support to deliver the Service to Customers.
India
Please reach out to support@abnormalsecurity.com for more information on subprocessors applicable to you.
4. Abnormal AI Affiliates
The entities listed below may be engaged by Abnormal as subprocessors to provide support for our products.
Affiliate Name
Purpose
Location
Abnormal AI Australia Pty Ltd.
To provide customer support to deliver the Service to Customers.
Australia
Abnormal AI Canada LTD.
To provide customer support to deliver the Service to Customers.
Canada
Abnormal AI PTE. LTD
To provide customer support to deliver the Service to Customers.
Singapore
Abnormal AI UK Ltd.
To provide customer support to deliver the Service to Customers.
United Kingdom
Abnormal Security India Private Limited
To provide customer support to deliver the Service to Customers.
India
Please reach out to support@abnormal.ai for more information on subprocessors applicable to you.