Customer Challenge
- High False Positives: The city's security team faced excessive false positives with Avanan, leading to wasted time manually reviewing and remediating safe emails.
- Dependence on MSSPs: The CISO aimed to move away from managed security service providers (MSSPs) and implement a more automated, efficient email security solution.
Why Abnormal?
- Lower False Positives: Abnormal demonstrated a significant reduction in false positives, improving operational efficiency and reducing unnecessary IT workload.
- Automated Security Workflows: Abnormal’s AI-driven automation aligned with the CISO’s vision, minimizing the need for MSSP reliance and streamlining security operations.
- Competitive Pricing & Value: Abnormal secured a competitive renewal rate at only a5% increase, while delivering superior detection and automation.
Business Impact
- Enhanced Security: Abnormal analyzed8,063,628 messages and blocked3,398 advanced attacks in just four months.
- Increased Efficiency: The city saved1,704 employee hours by eliminating manual graymail management, freeing the team for strategic projects.
- Stronger Threat Protection: By switching to Abnormal, the city significantly reduced the risk ofvendor fraud, credential phishing, and business email compromise (BEC).