Software Engineer II - Customer Journey Team
About the Role
Abnormal AI is redefining cybersecurity with an AI-native platform that protects modern enterprises from advanced email attacks, account compromise, and human-targeted threats. We’re looking for a Software Engineer II – Backend to join the Customer Journey team, which builds the product and platform experiences that help customers onboard quickly and successfully — reducing manual work, improving reliability, and moving customers from initial setup to full activation. As a SWE2, you will build scalable backend systems that improve onboarding quality, speed, and time-to-value, with an expectation to leverage modern AI development tools to build faster and ship higher-quality software.
What you will do
- Leverage AI development tools to enhance productivity, optimize workflows, and deliver reliable production outcomes
- Build backend services and workflows that make POV onboarding smoother, faster, and more self-serve for customers
- Design scalable systems that provide end-to-end visibility across onboarding processes and reduce dependency on downstream modules
- Develop and improve core backend systems across tenant management, onboarding orchestration, setup tooling, and command center experiences
- Collaborate with engineers and cross-functional partners to deliver impactful solutions for customers and internal teams
- Build reliable APIs and backend architectures that support enterprise-grade onboarding workflows at scale
- Take ownership of features end-to-end, from design and implementation through testing, rollout, and production validation
Must Haves
- 3+ years of professional experience in software development
- Backend development experience with Python and/or Golang
- Experience with AI development tools such as Cursor, GitHub Copilot, or Claude
- Experience building scalable, enterprise-grade applications
- Knowledge of cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes)
- Strong fundamentals in computer science, data structures, debugging, and performance optimization
Nice to Have
- Experience building onboarding, provisioning, workflow orchestration, or platform automation systems
- Familiarity with backend systems that provide process visibility, status tracking, or operational tooling
- Experience with distributed systems, service-oriented architectures, or event-driven workflows
- Exposure to tenant lifecycle management, setup automation, or enterprise SaaS platform workflows
- Experience improving service reliability, resiliency, and observability in production systems
- Experience working on cybersecurity, enterprise SaaS, or customer-facing platform products
AI-Augmented Development Challenge
Once you apply, you'll be invited to our AI-Augmented Development Challenge, where you'll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2–4 hours of work to be completed within one week — apply when you're ready!
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AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Export Compliance Notice:
This position involves access to technology that is subject to the U.S. Export Administration Regulations (EAR). As a result, candidates offered employment must be eligible to access controlled technology under U.S. export control laws. Employment in this position is conditioned on the availability of government authorization.
The Company may delay commencement of employment, rescind an offer of employment, terminate employment, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions.
As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy.
Apply for Software Engineer II - Customer Journey Team
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Compensation Disclaimer: The base salary range for this position is dependent on the candidate's experience, skills, qualifications, and location. The actual offer may vary. In addition to base salary, this role is eligible for equity, annual bonus, and benefits.
Equal Employment Opportunity: Abnormal Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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