Jeremy Riesenfeld

Sales

Glean

Jeremy x Win Wire Thumbnail v4

When a new deal closes, it's a reason to celebrate, but the story behind the win often gets lost. To fix that, Jeremy Riesenfeld built Win Wire, a tool that transforms basic Slack alerts into comprehensive recaps of why we won, who contributed, and the lessons the whole company can reuse.

AI-Powered Win Wire

Shrivu Shankar

Product Development

Claude

Shrivu x On Call thumbnail v6 alt

When a service breaks in the middle of the night, engineers often wake up to a vague page that simply says “Service is broken.” To address this, Shrivu Shankar developed Claude Code for On-Call Ops, a tool that automatically connects to CloudWatch and Prometheus, executes the correct queries, and generates a clear diagnostic report. The result: engineers can respond quickly without having to juggle multiple dashboards or query syntaxes.

Claude Code for On-Call Ops

Haren Bhatia

ChatGPT

Perplexity

Haren x Meeting Prep Ep 1 8 29 Thumbnail v2

The AI Meeting Prep Bot is an internal tool built by Haren Bhatia to help GTM reps save time and improve outcomes. It automatically generates role-aware, stage-specific customer briefings, replacing hours of manual research with actionable insights.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

AI Meeting Prep Bot

Ellie Kloberdanz

Customer Success

Customer Success QBR Agent Ellie Kloberdanz Thumbnail v2

Noam Kahn

Customer Success Companion

Preparing QBRs used to take 30+ minutes of manual digging through too many tools. Ellie Kloberdanz built an AI agent that automates the process, delivering a complete, actionable summary in minutes.

Customer Success Companion - QBR Foundations (1)

Albert Ayala

Confluence

Highspot

Jira

Salesforce

Customer Support AI Albert Ayala Thumbnail

Albert Ayala, Director of Customer Support, led the creation of Nora, an internal AI chatbot built to make Abnormal’s support team faster and more accurate. Nora works directly in Slack, pulling verified answers from Jira, Salesforce, Confluence, and Highspot so technical support engineers (TSEs) can resolve cases quickly and consistently.

Customer Support AI

Matthew Westberg

Golang

Python

Amazon S3

Postgres

Streamlit

Application Development Platform Matthew Westberg Thumbnail

Building new services used to take days, slowed by missing documentation and inconsistent environments. Matthew Westberg built the Application Development Platform, an AI-driven CLI that embeds Abnormal’s engineering patterns to scaffold Go and Python gRPC services, connect Postgres and S3 storage, and spin up Streamlit front ends.

Application Development Platform

Timothy Davison

Gong

Tim D x CS Coach Ep 1 8 29 Thumbnail v4

The Customer Success AI Coach is an internal tool built by Tim Davison to help CSMs get faster, personalized coaching. It analyzes Gong call transcripts, maps conversations to key competencies, and sends tailored feedback emails within 30 minutes. The tool saves time, delivers actionable insights, and builds persistent skill profiles for continuous growth.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Customer Success AI Coach

Rishi Kavikondala

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The Nora Incident Responder is an AI assistant created by Rishi Kavikondala that automates on-call triage in Slack. It analyzes PagerDuty alerts, gathers metrics, logs, and runbook details, and posts a concise summary with next steps, allowing engineers to focus on fixing issues instead of manual investigation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Nora Incident Responder

Tushar Amrit

Tushar x Jira AI Orchestrator ep 1 8 29 thumbnail

Product managers often spend hours writing PRDs and breaking initiatives into epics and tasks. To fix this, Tushar Amrit built a Jira Orchestrator powered by Nora. It generates structured PRDs, proposes epics, and proactively suggests next steps, saving time and letting humans focus on review instead of repetitive creation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Jira Orchestration for Initiatives

POV Glean Jeremy Riesenfeld Thumbnail v2

Sales reps used to spend 30 minutes piecing together discovery notes, competitive data, and customer quotes to draft a POV plan. So Jeremy Riesenfeld built a Glean app that does it in minutes, pulling in data from Gong, Salesforce, and other sources to create structured success plans that update automatically as deals progress.

POV Glean

Nora

Nora Tech Plan Shrivu Shankar Thumbnail v2

Traditional tech design docs (TDDs) were built for humans to read, not for AI to act on. Shrivu Shankar reimagines that process with Nora Tech Plan, generating documents that both capture architectural intent and serve as direct inputs for AI code generation.

Nora Tech Plan

Parish Kaleiwahea

Microsoft Security Graph

MITRE ATT&CK

SPM Custom GPT Parish Kaleiwahea Thumbnail

Mid-market Sales Engineer Parish Kaleiwahea built a Custom GPT to make Abnormal’s Security Posture Management (SPM) easier to sell and explain. The tool organizes configuration data, translates it into security terms, and helps customers visualize how Abnormal reduces risk across the attack lifecycle.

SPM Custom GPT

Jeremy

Jeremy is a Senior Manager on the Mid Market sales team at Abnormal AI, where he leads a team of reps focused on the TOLA / Southeast / Canada regions of North America.

Author Shrivu Shankar

Shrivu Shankar is the Vice President of AI Strategy at Abnormal AI, where he leads the machine learning architecture behind a platform that protects millions of people from cyberattacks.

Haren Bhatia is an AI Product Manager at Abnormal AI, building the next generation of AI-powered tools and workflows that are transforming how Abnormal employees operate.

Ellie Kloberdanz is an AI Systems Architect at Abnormal AI, where she drives AI enablement and build practical agents to save teams time and surface insights.

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Timothy Davison is an AI Native Product Manager at Abnormal AI, where he focuses on shaping AI-driven product experiences that are intuitive, trustworthy, and valuable for customers.

Rishi Kavikondala is a Software Engineer II on the Gen AI team at Abnormal AI.

Albert Ayala is Director, Customer Support and leads L1 Technical Support Managers at Abnormal AI.

Matthew Westberg is a Software Engineer II on Abnormal AI’s Multi-Product Platform, building scalable platform capabilities and services.

Tushar Headshot

Tushar Amrit is a Software Engineer II on the Gen AI team at Abnormal AI, focusing on developing and upleveling Gen AI initiatives.

Andy Chen

Andy Chen is an AI-native product manager who built Question Bot to categorize GTM questions and read code for grounded answers, speeding accurate responses to customers and GTM teams.

Parish Kaleiwahea, Sales Engineer at Abnormal AI, bridges complex security needs with AI-driven solutions, driving measurable impact for customers.

Andres Lam

Question Bot Andy Chen Ep 1 Thumbnail

The Question Bot series follows Andy Chen’s work to automate prospect Q&A across GTM. Each phase builds precision and trust: structuring Slack questions, grounding answers in code, and deploying cautious AI that delivers verified, human-quality responses without human escalation.

NOTE: Demo visuals use either blurred real data or synthetic placeholders to protect customer privacy.

Question Bot

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Abnormal AI provides advanced email security to prevent credential phishing, business email compromise, account takeover, and more.

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Discover how Abnormal employees are supercharging productivity and reinventing processes with the latest AI tools.

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