Security operations centers (SOCs) power enterprise defense, but today, they’re operating under more pressure than ever before. Rising threat volume, limited headcount, and expanding cloud environments have pushed analysts to the edge of burnout.

Abnormal AI was built for this exact challenge. By using behavioral AI to automate triage, investigation, and remediation, Abnormal enables security teams to reclaim time, reduce noise, and focus on strategic risk reduction. Across industries—from healthcare to financial services to education—our customers are redefining what an efficient SOC looks like.

For many organizations, SOC efficiency starts with eliminating repetitive tasks. “Investigation and remediation were very time-consuming for our team,” said Jeremy Smith, CISO at Avery Dennison. “Abnormal automated our manual processes and provided more efficacy at the same time. That allows us to focus our security resources in other places.”

The combination of automation and accuracy is what makes Abnormal different. Our AI-native platform doesn’t just analyze messages, it understands identity, behavior, and context to make autonomous decisions that would take humans hours to reach.

When every alert demands a response, the ability to scale depends on smarter automation. Brian Miller, CISO at Healthfirst, Inc., shared, “As I consider any tool, I look at whether I can use it to take effort away from my team and allow them to scale. Having Abnormal as part of my automation strategy allows my team to triage events and incidents at scale. My team now works at a higher level. I have a happier staff and less risk to the business.”

Across our customer base, organizations report up to a 95% reduction in SOC hours spent on email-related tasks. Abnormal eliminates noise so teams can focus on projects that move the business forward.

Of course, efficiency isn’t just about speed—it’s about simplicity. Santanu Lodh, CISO at OFX, explained, “We wanted a solution that performs, with the fewest hands-on interactions possible. The Abnormal dashboards are intuitive and integration was easy. I’m a big advocate of Abnormal, because it gives us exactly what I wanted. We set it up and it just does its job.”

This simplicity is by design. Abnormal deploys via API in minutes, integrates with Microsoft 365 or Google Workspace instantly, and begins delivering value on day one, without new rules or manual tuning.

The most effective SOCs are proactive, not reactive. But that’s impossible when analysts are buried in phishing triage. Jason Thorn, Director of Security Operations and Incident Response at Rate, saw this transformation firsthand: “Before Abnormal, my team spent half of each day reviewing and responding to email incidents. Now, we spend a couple of hours a month. Abnormal’s behavioral AI and automation handle the rest, so we can be more proactive and work on projects that make Rate even more efficient and secure.”

Similarly, George Insko, CISO at Rubicon, noted that his analysts now spend just 15 minutes a day on email security instead of an entire morning. With false positives minimized, “our analysts do their jobs more proficiently,” he said.

For organizations like Save the Children International, Abnormal’s automation means more protection and less manual work. “Before Abnormal, it could take an analyst half a day to deal with a phishing email,” said Gareth Packham, Global CISO. “Now we’ve had over a 98% reduction in attack emails getting through. Our cybersecurity analysts like the fact that Abnormal works in the background without manual review, but the dashboard makes it very easy to still get the information they need.”

And for smaller teams, that impact is even more pronounced. Thomas Riffle at ALCIVIA summed it up best: “My fellow co-op IT people on a very small team or working as a one-man operation have a lot more to do than sift through malicious and suspicious emails. Let Abnormal do that for you so you can put out fires and take care of the other things you need to do for your cooperative.”

Abnormal isn’t just reducing workload, it’s redefining what modern security operations can achieve. By automating the repetitive and accelerating the complex, Abnormal gives analysts time to focus on what matters most: protecting people.

As Shane Snedecor, Information Security Manager at Virginia Beach City Public Schools, shared, “The automation from Abnormal is amazing. Our users can easily report emails they’re concerned about to Abnormal, and it automatically assesses them as good or post-remediates them—not that we see many false positives now.”

Abnormal AI delivers measurable SOC efficiency—defined by hours saved, risk reduced, and teams empowered to operate at their best. Because when security runs smarter, people do too.

Interested in learning more about how Abnormal can improve your SOC? Schedule a demo today!