Subprocessors
Abnormal AI uses certain service providers (as well as Abnormal affiliates) that may act as subprocessors when we provide our solutions and related support to customers. A subprocessor is a third party (or an affiliate) that we use to process Customer Data on behalf of our customers, who are the controllers of that personal data.
Abnormal performs thorough due diligence on all subprocessors, and all subprocessors are required to satisfy at least equivalent data protection and information security obligations as those provided to customers by Abnormal, so Customer Data is protected in accordance with our contractual and regulatory obligations.
This page describes the subprocessors Abnormal engages with.
1. Core Subprocessors
Abnormal may use the following subprocessors to support the delivery of its solutions and to provide customer support.
| Subprocessor | Purpose | United States Implementation1 | E.U. Implementation |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting and cloud service provider | United States | E.U. (Ireland) |
| Amazon Bedrock | Artificial intelligence-enabled functionality | United States | E.U. (Ireland) |
| Databricks, Inc. | Analytics infrastructure provider | United States | E.U. (Ireland) |
| IPQualityScore, Inc. | Network threat indicators supporting account and platform protection | United States | E.U. (Germany) |
| Microsoft Corporation (Azure) OpenAI | Artificial intelligence-enabled functionality | United States | E.U. (France, Sweden) |
| OpenAI OpCo, LLC | Artificial intelligence-enabled functionality | United States | EEA and Switzerland |
| Twilio, Inc. (SendGrid) | Transactional communication delivery services | United States | United States |
- The processing location depends on the customer’s selected deployment region (for example, the United States or the European Union), or as otherwise agreed with Abnormal.
Please note that while the above list covers all subprocessors used across Abnormal’s solutions and related support, only some may apply to the specific solutions you have purchased. For information on subprocessors specific to the solutions you have purchased, please refer to the applicable Privacy Data Sheet.
2. Customer Support Focused Subprocessors
In addition to the core subprocessors described above, Abnormal may use the following subprocessors to provide customer support services for its solutions.
| Subprocessor | Purpose | Location |
|---|---|---|
| Atlassian Corporation | Troubleshooting ticketing system and bug fixes | United States |
| Gainsight, Inc. | Customer success and product experience | United States |
| Salesforce, Inc. | Customer relationship management tool and customer support | United States |
| Snowflake Inc. | Data platform for customer support and customer success analytics | United States |
3. Abnormal AI Affiliates
Abnormal may use its affiliates as subprocessors to support the delivery of its solutions and to provide customer support.
| Affiliate Name | Purpose | Location |
|---|---|---|
| Abnormal AI Australia Pty Ltd. | Service maintenance and customer support. | Australia |
| Abnormal AI Canada LTD. | Canada | |
| Abnormal AI GmbH | Germany | |
| Abnormal AI Netherlands B.V. | Netherlands | |
| Abnormal AI PTE. LTD | Singapore | |
| Abnormal AI UK Ltd. | United Kingdom | |
| Abnormal Security India Private Limited | India |
If you have further questions about this page, please contact privacy@abnormal.ai.
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Abnormal AI may change Subprocessors at any time. If we change Subprocessors, we will post an update on this page.