Abnormal AI Recognized as a Customers’ Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Email Security Platforms

When considering email security solutions, there’s no better source than the people who use them every day. That’s why we’re excited to share that Abnormal AI has once again been recognized as a Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Email Security Platforms report.

We believe this distinction—based entirely on feedback from IT and security professionals—reflects both the measurable outcomes our platform delivers and the invaluable relationships we’ve built with security teams around the world.

The report aggregates real reviews from verified users to provide a peer-informed view of how vendors perform across key criteria, including product capabilities, deployment experience, service and support, and overall customer satisfaction.

Unlike analyst-led evaluations, this report focuses exclusively on the experiences of end users—those who have purchased, implemented, and used these solutions at scale.

To be named a Customers’ Choice, vendors must exceed the market average in two key areas:

• Overall Experience, including ratings for capabilities, support, and delivery

• User Interest and Adoption, including review volume, diversity, and willingness to recommend

In our opinion, Abnormal’s placement in the upper-right quadrant signals strong performance in both dimensions and highlights high customer satisfaction combined with broad market adoption.

The 2025 report aggregates 18 months of verified reviews across diverse industries, company sizes, and global regions. Based on this feedback, Abnormal received high customer ratings in multiple areas:

• 99% of customers said they would recommend Abnormal to their peers

• Scores include:

  • 4.8/5 for Overall experience, based on 127 reviews as of March 2025

  • 4.8/5 for Product Capabilities

  • 4.9/5 for Deployment Experience

We feel these scores reflect Abnormal’s ability to accelerate deployment, improve protection, and reduce manual effort, all within a platform that’s easy to use and effective at scale.

As new threats and vendors continue to emerge, security leaders need trusted insight into how platforms perform in real-world environments—something only peer feedback can provide. The Voice of the Customer for Email Security Platforms report offers a unique view into what it’s like to evaluate, deploy, and rely on today’s leading email security platforms.

Whether you're evaluating vendors or reassessing your current solution, this report provides actionable input to navigate an increasingly complex cybersecurity market.

We’re incredibly grateful to every customer who took the time to share feedback on Gartner Peer Insights. For us, this recognition is not just about scores. It’s a reflection of the trust and outcomes we’ve built together.

Thank you for your partnership, your insights, and your continued support. We’re honored to be named a Customers’ Choice once again, and we’ll continue working to exceed your expectations.

Access the 2025 Gartner® Peer Insights™ Voice of the Customer for Email Security Platforms Report to see how Abnormal compares across key criteria—and why customers consistently recommend us as a trusted partner in AI-native email security.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.