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How We Work
We take initiative, solve problems and challenge convention. Across teams and time zones, we're motivated by creating what doesn't exist yet and a shared mission to protect people from threats that could change everything.
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We Are AI-Native
Leading with AI isn't just about have access to the tools (though you will have that), it's about the mindset you apply when you use them.
While other companies are adding AI features, we're using it to rethink how work gets done. We don't expect you to be a machine learning expert to start, but AI exploration isn't optional here.
Our AI Innovation
Our AI mindset looks like:
- Asking "could AI do this better?" before building something manually
- Experimenting with new models and approaches in your work
- Contributing to internal AI agents and tools, regardless of your role
- Sharing AI tools, learnings and failures openly so everyone benefits
Our AI mindset creates:
- Validation systems where AI agents continuously improve AI performance by testing our own GenAI responses
- Technical assessments where engineering candidates submit AI-generated code to demonstrate their AI-native approach
- Internal AI agents that instantly surface relevant documentation, enabling expert-level customer support without manual research
We Live Our VOICE Values Every Day
Our values aren't meeting topics, they're decision-making tools. They guide who we hire, how we give feedback, and how we make decisions when we're moving fast and the path isn't clear.
Velocity
We prioritize action with thoughtful precision. Moving quickly but always with purpose, learning and evolving with every challenge. We own our mistakes and keep improving.
Ownership
No one here says "that's not my job." We step into challenges, take full responsibility for outcomes, and move with purpose, not permission. Accountability drives everything we do.
Intellectual Honesty
We speak clearly, challenge ideas respectfully, and prioritize facts over ego. Disagree and commit moves us forward, staying curious about differing perspectives.
Customer Obsession
Everything we build serves the people who rely on us. We're naturally empathetic, ask intentional questions, and never do work that holds no customer value.
Excellence
We always strive to raise the bar in our work, feedback, and outcomes. We celebrate wins but look for what's next, constantly improving 1% every single day.
We Stay Connected
While others call people back to the office, we’ve built a flexible model that delivers better results. Some of us work from home. Others meet in hub offices or use Abnormal-provided WeWork access. No matter where we log in from, we stay aligned through async tools, shared rituals, and intentional time together. We may not always share an office, but we always share a commitment to our mission and to each other.
What does this look like?
- Coffee chats that extend across time zones and zip codes
- In-person meetups that solve big problems and build relationships
- AI-powered async updates without the meeting fatigue
- Deliberate overlap hours for urgent collaboration and connection
- Slack channels for everything from work wins to weekend plans
“The flexibility is crucial since I don’t have a traditional 9-to-5 schedule. Abnormal gives us WeWork access, which lets us collaborate in-person when we want, but also work in the way that fits us best.”
We Expect You to Level Up
Everyone here leads and is accountable. This isn't a place to wait for direction. We move fast, challenge assumptions, and embrace problems other companies can't solve. We don't micromanage, and we trust our team. With that trust comes high expectations.
“This has been the most challenging job of my career, but it’s also been the most rewarding. I’ve had the chance to build things from scratch, grow cross-functionally, and take on roles I didn’t expect.”
- You choose how and when you work best
- Decisions happen closest to the problem
- No one asks permission to fix broken things
- We measure success in dollars saved and threats blocked
- Mistakes are learning opportunities, not blame sessions
- You're expected to lead when the path isn't clear
Read Employee Stories
Ready to Join Us?
The work here isn’t predictable, but the opportunities are real. If you're looking to move fast, solve high-stakes problems, and grow further than other companies have ever let you, you’re in the right place.