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Oct 29, 2026

Helpdesk Reset Risk Factors

Understand The Risk Factors Behind Helpdesk Reset Requests

Identity Threat Protection now shows the risk signals behind each Adaptive Identity Reset risk score.

A risk rating is only useful if your team can see what’s behind it. Now help desk and security teams can expand any reset and see which signals contributed to the score, without having to guess why a request was flagged.

With this release:

— Expand any reset to see the signals behind its risk score, alongside the identity quiz result

— Review each signal’s rating (Low, Moderate, Elevated, or High), with plain-language definitions of what each one measures

— See the overall reset risk score on the same four-tier scale

Help desk teams can act with confidence on every reset request and explain why a request was flagged.

Protect Against Evolving Email Threats

See how behavioral AI detects attacks that legacy defenses miss.