Industry Context
- Complex Communication Channels: The industry’s reliance on vendors, brokers, and adjusters introduces multiple potential entry points for vendor compromise and impersonation attacks (Source: Abnormal Security).
- Evolving Threat Landscape: Traditional email security tools often fall short in detecting emerging threats like ransomware and internal email compromises, necessitating advanced solutions (Source: Abnormal Security).
- Beyond Email Protection: Insurance providers require extended security measures that cover account takeovers, changes in privileges, and threats in collaboration tools such as Slack and Zoom (Source: Abnormal Security).
Customer Challenge
- Missed Attacks: Proofpoint effectively handled 90% of threats but left the remaining 10%—including socially engineered and credential-phishing attacks—undetected, exposing the insurance provider to significant risks.
- Legacy Architecture: Proofpoint's gateway-based architecture lacked the modernization needed for scalable, forward-thinking email security.
- Operational Bottlenecks: With a limited team managing tools, the provider needed a solution that was intuitive and required minimal daily maintenance.
Why Abnormal?
- Efficacy and Accuracy: Abnormal’s advanced AI demonstrated superior detection capabilities without overloading the team with false positives.
- Ease of Use: Abnormal’s intuitive UI allowed the VP of Information Security and their team to manage the platform seamlessly, simplifying workflows.
- Future-Ready Platform: Abnormal’s vision, strong financial backing, and ability to integrate with tools like OneDrive and SharePoint aligned with the provider’s strategic goals, making it a forward-looking choice over Avanan.
Business Impact
- Enhanced Security: Abnormal closed the 10% gap in missed attacks, securing the provider’s email environment against advanced threats.
- Streamlined Operations: The team spends minimal time managing Abnormal, freeing resources for other priorities.
- Future Scalability: The planned integration with document-sharing platforms positions the provider to tackle evolving security challenges.
